Q. How does the site work? 

A. You can browse the site or use our search engine to find your desired products. You can then add them to your shopping bag and click on place order. You let us know your Name, address, Mobile number, Email address you are done.  Rupali Shopping representative will then deliver your order right to your home or office. 

Q. How much do deliveries cost? 

A. The delivery fee across the country is in the table below:

	Orders below 900	Orders above 900
Dhaka	60	50
Out of Dhaka	120	100

 

Q. How can I contact you? 

A. You can always call +8801618114833 or mail us at : support@rupalishopping.com. 

Q. How do I know when my order is here? 

A. Rupali Shopping representative will call you as soon as they are at your house to let you know about your delivery. 

Q. How do I pay? 

A. We accept cash on delivery and we also have Online Credit Card and Online bKash service. Don’t worry, our Rupali Shopping representatives should always carry enough change. 

Q. I can’t find the product I am looking for. What do I do? 

A. We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us of your requirement. You can also call +8801618114833 or mail us at support@rupalishopping.com. 
to add an item to our inventory. 

Q. My order is wrong. What do I do? 

A. Please Immediately call +8801618114833 and let us know the problem. 

Q. What if the item is out of stock? 

A. We hold our own inventory in our warehouses, so we rarely run out of stock. However, we will try our best to source what you need. If we cannot find it, we will SMS/call you and let you know what substitutes are available. 

Q. What about the prices? 

A. Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know. 

Q. How do you deliver? 

A. We use our own fleet to deliver. Our goal is to deliver the products to your place on time. 

Q. What is your policy on refunds? 

A.  We offer a refund or return policy of seven (7) days on most unopened packaged products. 

Q. Can I get a refund via cash? 

A. No, you get refund via Bank card or Mobile banking.

Q.  Can I order over the phone? 

A. Absolutely. Our hotline is +8801618114833

Q. What about quality? 

A. We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back to the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free. 

Q. How are you sourcing your products? 

A. We have deals with whole-sellers, manufacturers, and importers. We only sell authentic products. 

Q. Should I tip the delivery representative? 

A. Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.